While self-publishing & photo book creation has come a long way with the advent of the Internet, sometimes things go astray. Technology can be vexing and even more so when the humans behind it act as cold and heartless as their software. Here is a heartbreaking tale of such a scenario about MyPublisher.com from my friend Sarah.
Do you have the ability to post a review far and wide somehow? I just had the most horrendous experience with one of the companies that was highly reviewed in the online posting you sent. (Which was a great article!) I have no idea how to "get the word" out about this online, but if there is a good way that doesn't take too much time, please let me know.
After sinking HOURS and HOURS of time into Mika's Father's Day project, the software hit a glitch and erased everything I had been saving along the way. I just spent the last ten minutes crying my eyes out like a little girl since time is something I haven't had a lot of recently, and so to lose something that will take me months to build again is just devastating.
Here's what I just wrote about it to the guy who posted the review you sent me.
I really appreciated the detailed and thoughtfully written review of photo books. Thanks! Based on your article, I selected MyPublisher for a large project I am working on. Near the end of the project after I had invested MANY long hours, the program froze momentarily. Then, 99% of all my work disappeared. It didn't quit. I didn't get error messages. I contacted MyPublisher immediately (spoke with supervisor Scott) and was told that "it sometimes does that" on computers with less than 2GB of RAM.
I use many page layout and audio sound editing programs on this computer without problems. No where on the website was it made clear of the system requirements for MyPublisher before I got started. There was no way to recover all I had lost. In addition, MyPublisher was unwilling to work with me in any way to make things right. They did offer to "extend a coupon" for a discount I would have already been receiving had their program not crashed, but they wouldn't do anything beyond that. It's the same discount anyone can get - and I would have, too, if their program hadn't lost everything on my computer today - so I didn't feel it was appropriate level of "we're sorry" for the massive amounts of time, heartache, and missed deadlines their software has caused me.
I was hoping they would print my project - a single book - free of charge. No deal. After that, I asked that they disclose the 2 GB issue more prominently on their web page to save other people this outcome. They did not offer a comment or agree to do so to. I am extremely disappointed by this company. I would love it if you could post my experience as a follow up on your blog so that other people might use my experience as an additional tool for evaluating if MyPublisher is really the right choice for them. Thanks so much for considering.